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Broadway Across Canada strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway Across Canada and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.
If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across Canada or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s). We will confirm the order and re-issue your tickets. These can either be emailed to you, mailed out, or picked up at the box office night of show depending on how much time there is before your performance.
No exchanges are made on single ticket purchases.
Refunds are not given.
In the unlikely event a performance is cancelled, Broadway Across Canada or Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayAcrossCanada.ca or Broadway Across Canada Facebook page.
We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather if a show does have to be cancelled updates will also be posted on www.BroadwayAcrossCanada.ca and the Broadway Across Canada Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.
You can email us at calgaryservice@broadwayacrosscanada.ca or you can phone the Subscriber hotline at 1-866-532-7469. When e-mailing an exchange request, please make sure to provide us with your full name and account number and any other details that will help ease the exchange process.
The eClub is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway Across Canada email offers and news. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase.
We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact us at 1-866-532-7469 within 48 hours of your missed performance. No refunds will be offered for missed performances.
Merchandise will be sold in the lobby pre-show and during intermission.
Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub.
If your question has not been answered, please contact Calgary Customer Service so that we may be able to speak with you personally.
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