COVID-19 Cancellation Terms and Conditions
Updated May 2020
Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in this email or automatically if you do not respond by the May 12, 2020 deadline referred to above. Credits will be applied to all applicable accounts on or about May 15, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway in Calgary performances at the Southern Alberta Jubilee Auditorium (including season subscriptions, additional subscription tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 866.532.7469 (Season Subscribers) or log in to your account at https://am.ticketmaster.com/baacal (Season Subscribers). In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. This credit will be usable until redeemed in full pursuant to these Terms and Conditions. Clicking the “CREDIT MY BROADWAY ACCOUNT” button in this email to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway Across Canada. Broadway Across Canada is not responsible for the ticketing practices put in place by secondary ticket providers.
If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional, group sales tickets. Refunds will be processed on or about July 30, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway Across Canada. Broadway Across Canada is not responsible for the refund practices put in place by secondary ticket providers.