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General Venue Information

You may visit our theatre information page for the Southern Alberta Jubilee Auditorium here.

The Southern Alberta Jubilee Box Office is a Ticketmaster outlet. Their office hours are:
Monday through Friday | 10:00 AM – 4:30 PM (closed between 2:00 PM – 2:30 PM)

For Broadway Across Canada tickets the Box office will be open one hour before performance time to pick up will call tickets.

We understand emergencies arise. Please contact Southern Alberta Jubilee Auditorium at 403.297.8000 to see how we can assist you.

Detailed information about parking may be found at our Visit page.

Unfortunately, we do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

There will be bag checks prior to entering the theatre.

Night of Show FAQs

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There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theatre doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Yes. Bar service is open in several locations in the lobbies of the theatre before each performance and during intermission. Bar service generally opens one hour prior to a performance. The Jubilee offers a selection of both alcoholic and nonalcoholic beverages. Beverages are allowed in the auditorium on a show by show basis.   A selection of light snacks is offered at the bar. All food with the exception of cake and ice cream is allowed inside the theatre.

Buying Tickets

View our seating charts here:

Southern Alberta Jubilee Auditorium Seating Chart 

 

A full list of accessible services for the Southern Alberta Jubilee Auditorium may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theatre. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT).

You sure can! Individual show tickets are available in person at all Ticketmaster outlets including the Southern Alberta Jubilee Auditorium box office on the night of the show.  Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Digital rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook here and Twitter here or call us at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT) for more information.

Buying Tickets

Broadway Across Canada strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1.  Broadway Across Canada
  2.  eCLUB 
  3.  Ticketmaster 

On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an Subscriber or an eCLUB member and wish to purchase accessible seats for a production, please call us at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT). A full list of accessible services for each venue can be found here. 

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at CalgaryService@BroadwayACrossCanada.ca.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway Across Canada or Ticketmaster), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway Across Canada and Ticketmaster will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway Across Canada – Calgary homepage. 

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across Canada, you may call our hotline at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT) or email us at CalgaryService@BroadwayAcrossCanada.ca.

Digital rush ticket policies vary between productions and are often not determined until shortly before the show.  Sign up for eCLUB to receive Lucky Seat notification.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway Across Canada requires that every person, regardless of age, must have a ticket.   Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by emailing CalgaryService@BroadwayAcrossCanada.ca or sending a letter of request to:

Broadway Across Canada

290 Picton Ave – Suite 103

Ottawa Ontario

K1Z 8P8

Website Issues

If you are receiving an error message, please call our eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET) or email CalgaryService@BroadwayAcrossCanada.ca for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

The price of each Subscription seat reflects the face value of your tickets (inclusive of applicable Season Subscriber discounts), a $47 processing fee, a total of $7.50 in facility fees, and all applicable taxes.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT).

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 1.866.532.7469 (Monday to Friday, 9am-5pm MT).

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 1.866.532.7469 (Monday to Friday, 9am-5pm MT).

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 1.866.532.7469 (Monday to Friday, 9am-5pm MT).

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Broadway Across Canada Season Subscriber! If you are unable to attend your scheduled performance, you may exchange for another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 1.866.532.7469 (Monday to Friday, 9am-5pm MT), by logging into your online account here.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange.  Exchanges will be available for a limited time frame, and exchanging into a non-subscription week may result in additional fees. 

Exchanges may only be made for a different performance of the same show. Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.866.532.7469 (Monday to Friday, 9am-5pm MT) for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone at 1.866.532.7469 (Monday to Friday, 9am-5pm MT).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across Canada as soon as possible at 1.866.532.7469 (Monday to Friday, 9am-5pm MT) or contact Southern Alberta Jubilee Auditorium box office  on the night of at 403.297.8000. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Broadway Across Canada at 1.866.532.7469 (Monday to Friday, 9am-5pm MT) or CalgaryService@BroadwayAcrossCanada.ca as soon as possible to request a reprint.

You may call us at 1.866.532.7469 (Monday to Friday, 9am – 5pm MT) or reach us via email at CalgaryService@BroadwayAcrossCanada.ca. If you prefer to send written communication, please mail to:

 

Broadway Across Canada,

290 Picton Ave Suite #103,

Ottawa Ontario, K1Z 8P8.

If you wish to purchase accessible seats for a subscription, please call us at 1.866.532.7469 (Monday – Friday, 9am – 5pm MT). A full list of accessible services for the Southern Alberta Jubilee Auditorium may be found here.

Broadway Across Canada Subscribers can split accounts with friends and family. For more information, please call your Subscriber Hotline at 1.866.532.7469 (Monday to Friday, 9am-5pm MT).

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to CalgaryService@BroadwayAcrossCanada.ca.

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 1.866.532.7469 (Monday to Friday, 9am-5pm MT) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Website Issues

If you are receiving an error message, please call us at 1.866.532.7469 (Monday to Friday, 9am-5pm MT) or email CalgaryService@BroadwayAcrossCanada.ca. for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 1.800.889.8457 or email Canada.Groups@BroadwayAcrosCanada.ca to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 1.800.889.8457.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 1.800.889.8457.

Please mail checks payable to:

 

Broadway Across Canada

Attn: Group Sales Department

290 Picton Av – Suite 103

Ottawa, ON

K1Z 8P8

 

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

Please contact your employer, employee perks, or employee benefits department at your company to obtain your customized company ticketing link. Sill having trouble? Contact us at 1.800.889.8457 or CanadaGroups@BroadwayAcrossCanada.ca.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Canada. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 1.800.889.8457 or email CanadaGroups@BroadwayAcrossCanada.ca for assistance.

If you have forgotten your password, select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: